Improvising

On occasion in mediation the ability to improvise will be important.  Two factors increasing the likelihood of successful improvisation are (i) effectively listening to the verbal and non-verbal communications of your opposition and (ii) being creative in determining how to influence them.  Make the most of unexpected opportunities to learn about the other side’s position and benefit your own.*

*Thanks to Michael Wheeler of the Harvard Business School for the concept shared in this Tip.

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